Legal Terms and Conditions
Order Preparation and Payment: The SELLER will commence order preparation only upon receipt of full payment. Delivery and the official invoice will be provided upon full payment.
Inspection and Defects: Upon delivery, the CLIENT must inspect the order. Any defects should be immediately reported to the SELLER’s representative , By accepting delivery or no defects reported within 24 hours of delivery, the CLIENT confirms that the item is free from physical and technical defects and is in good working condition.
Responsibility Upon Receipt: Upon receiving the item or service, the CLIENT assumes full responsibility of the machine.
Repair Authorization: For any repair services, the CLIENT authorizes the SELLER to carry out necessary fixes, including the procurement of additional parts if required. The CLIENT is liable for payment once the services are completed.
Payment Terms and Consequences: In the event of delayed payment by the CLIENT, the SELLER reserves the right to charge a 2% monthly interest on the outstanding balance. If partial payment is made and the balance is not settled within 6 months from the due date, the purchase may be canceled, and the deposit forfeited. The SELLER reserves the right to charge a warehousing fee if payment is delayed. Any deposit or down payment made by the CLIENT that remains unused is non-transferable and will be forfeited on behalf of the SELLER.
Proper Use of Purchased Items: The CLIENT agrees to comply with all applicable government regulations regarding the use of the purchased items. The CLIENT shall use the purchased items solely for their intended purpose as specified by the manufacturer. Damages resulting from improper use or unauthorized modifications will not be covered under warranty or repair services provided by the SELLER.
Client Responsibility and Indemnification: The CLIENT assumes full responsibility for the use of the purchased machine and agrees to indemnify and hold the SELLER harmless from any claims arising from its use.
After-Sales Plan: The CLIENT may choose to avail of the after-sales plan, which includes an insurance policy from a third-party provider to cover damages and other risks at the CLIENT’s discretion.
Delivery Outside Metro Manila: For deliveries outside Metro Manila, the SELLER may assist the CLIENT in booking a third-party delivery service. The CLIENT will pay the shipping fee directly to the nominated third-party shipper. A delivery fee will be charged by the third-party service.
System Updates: The SELLER may periodically update the machine’s system to enhance functionality and security. The CLIENT agrees to allow the SELLER to perform necessary system upgrades as part of regular maintenance.
Support Services: The SELLER will provide the following support in setting up, onboarding, and orienting the CLIENT: A 1-year limited warranty on parts for factory defects and faults. 3 months of tele-tech support, starting from the delivery date. On-site services and service subscriptions are available for a fee.
Return and Refund : Under Republic Act No. 7394 (The Consumer Act of the Philippines) : If you wish to return a product, you may do so within 24 hours from receiving it, as long as the product is unused, unopened, and in its original packaging. A handling and restocking fee may apply.
Return Shipping: The cost of returning non-defective products will be borne by the CLIENT.
Non-Returnable Items: Opened or used products (except for defective items). Custom or personalized items. Products marked as final sale.