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FREQUENTLY ASKED
QUESTIONS

  • How to be a Distributor?
    You have to be a Grab N Go Bar Xpress Franchisee.
  • How can I become a GGB Operator?
    To become one a Grab N Go Bar branded operator, your area must have a Grab N Go Bar Xpress Hub. Please contact your designated Grab N Go Bar Xpress hub in your area or inquiry directly with us. Please send us your name, email and contact number. we will contact you as soon as possible. Thank you.
  • How to make a merchandise refund?
    Thank you for reaching out to us regarding your refund request. We understand that sometimes things don't go as planned, and we are committed to resolving this issue promptly to ensure your satisfaction. To process your refund, we kindly request you to follow these simple steps: 1. Kindly click the link provided, fill up the form. Link: https://tinyurl.com/GGB-REFUND-FORM 2. We will be validating this within 24 hours (except Sunday) then we will process your refund thereafter. Rest assured, we will carefully review your request and aim to finalize the refund process within 24 hours. We understand the importance of a timely resolution, and we want to ensure that you receive the refund as quickly as possible. Our team is dedicated to making this process hassle-free for you, and we appreciate your patience and understanding throughout. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you every step of the way. Thank you for your cooperation, and we apologize for any inconvenience caused.
  • Can I inquire about the host program?
    Thanks for reaching out to us. I'm glad to hear that you're interested in our products. I'll be happy to connect you with Name: Mr Francis Position: Brand Manager Mobile number: 09260881982 Corporate Number: 09228306688 He can provide you with all the information you need and answer any questions you have. I'm also looping him for your reference. You may provide your contact details so he will contact you or if you have given your details please wait for his call. for the meantime , you may check our website for more details : www.grabngobar.store Thank you for considering our products, and we look forward to working with you.
  • What are your active contacts?
    Mobile #: +63 922 830 6688 Email: ggb.businessdevelopment@gmail.com
  • If I already have another grocery store or businesses, can I combine the permits and operations with Grab N Go Xpress?
    It depends on the details of your permit and the specific franchise agreement with GGB Xpress. However, in general, to avoid any conflict with your existing business or franchise, you may need to separate the point-of-sale (POS) systems in accordance with the franchisor's requirements. Additionally, you may need to transfer all existing conflicting businesses, such as delivery apps and corporate sales, to the franchise. We recommend consulting with a franchise representative to discuss your specific situation and determine the best course of action.
  • Can I have an exclusive territory as a Grab N Go Xpress franchisee?
    Yes, Grab N Go Xpress offers territorial exclusivity per district per city, which means that we only allow one franchisee per district. This ensures that you have the exclusive right to operate within your designated territory and protect your business from any competition within that area.
  • Can I deliver products and services to customers outside of my designated territory?
    No, as a franchisee, you are obligated to operate solely within your designated territory. However, Grab N Go Xpress may offer opportunities for cross-selling and cross-referrals between franchisees in different territories, which can help increase your customer base and revenue.
  • What is the advantage of my territorial if I can serve outside of my territory?
    The advantage of having territorial exclusivity is that all operators who apply and do not have any conflicts with referrals will be under the district where the machine is located. This ensures that you have a protected territory and exclusive rights to operate within that area without any competition from other Grab N Go Xpress franchisees.
  • How do we source our products to sell?
    At Grab N Go Xpress, we believe in open sourcing. We recommend suppliers within your area, but you may also refer your preferred supplier. However, they must pass our vendor accreditation process before being entered into the system. If you know of anyone who can provide you with the best value, feel free to recommend them.
  • Are we allowed to choose our planogram?
    As a franchisee, you are not allowed to change the planogram. Your relationship with the operator is that of a supplier/operator relationship. This ensures consistency and uniformity across all Grab N Go Xpress locations, which helps maintain the brand's reputation and quality standards.
  • What happens after our Grab N Go Xpress franchise term ends?
    Franchisees can choose to renew their franchise contract with Grab N Go Xpress, subject to negotiation and agreement on terms and conditions. This allows you to continue operating under the Grab N Go Xpress brand and receive ongoing support and resources from the franchisor.
  • What is the annual audit/upgrade fee?
    The annual audit fee is a fee paid by franchisees to ensure compliance with franchise terms, system and platform updates, including software upgrades, training, and support. This fee helps ensure that your business is up-to-date with the latest technology and operating procedures, which can help improve efficiency and profitability.
  • How do you compute the royalty fees?
    The royalty fee is based on gross sales and does not include VAT. This fee is a percentage of your total sales and is paid to the franchisor in exchange for the use of the Grab N Go Xpress brand, trademarks, and ongoing support and resources.
  • Can you help me build my network of vending operators as a Grab N Go Xpress franchisee?
    Yes, Grab N Go Xpress offers support and resources to help franchisees build
  • Do I need a permit for the machine?
    Please validate with your government unit if this can be merge with your current license.
  • Who will apply for permits?
    Individual operators might have different preferences . Discretion depends on the operator.
  • How do I earn from being an operator?
    There are 3 ways to earn : merchandise selling , as an agent for referral ( 10 % ) , as listing income ( 50 % of listing fee ) . ROI Depends on you . If you recruit 10 operators , you get your money back.
  • Can I transfer the location of my machine?
    Yes anytime , however you will shoulder the shipping / logistics fee.
  • What is the difference between Open Line and GGB branded?
    GGB BRANDED - is a subsidized rate . The operator is required to get their items through an accredited Grab N Go hub Xpress. There are several other advantages when you choose this option. OPEN LINE - the open line series allows operators to refill their own machine with any items. This is applicable if there is no Grab N Go hub Xpress in your area or if you prefer to put your own merchandise.
  • Why is GGB branded cheaper?
    GGB branded is subsidized due to the scale of Purchase and as an incentive to your future business with the accredited hub Xpress.
  • What is the Holding period to GGB branded?
    Holding period is 3 year , if you want to switch to white label prior to expiration of 1 year. You will pay the difference of the purchase price between Grab N Go Branded and Openline as a pre termination fee. Otherwise , you do not have control of your planogram until expiration of the holding period. You can switch anytime.
  • Can I switch back to GGB from Openline?
    You will be classified as a buyer . You will not have access directly on app and discount is at the discretion of the hub near to you.
  • How do I get my agent and listing income?
    You will be paid via check every 15th day of the succeeding month.
  • Can I create my own planogram?
    No, planogram is controlled by GGB office to maintain the standardization , quality of products and image of the company unless your unit is white label.
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